This policy applies to physical products purchased from Happiness Alley. Return options depend on the product, the reason for the return, any applicable information on the product page, and the rules that apply to your order. Nothing in this policy limits your mandatory consumer rights.
Return Eligibility and Timing
Please contact us promptly if you would like to return an item. Contact us through https://happinessalley.com/contact-us/ to confirm the return period and arrangements applicable to your order. This policy does not establish a fixed return window.
For change-of-mind returns, items should generally be unused and in reasonably good condition. Where applicable, please retain the original packaging, accessories, instructions, and any included parts. These general expectations do not override your rights if an item is faulty, damaged, incorrectly supplied, or otherwise covered by mandatory consumer protections.
Depending on the nature of the item, applicable rules, and any relevant product-page information, restrictions on change-of-mind returns may apply to:
- Custom-made or personalized items.
- Items sealed for hygiene reasons, where the seal has been opened.
- Perishable goods or consumable products that have been opened or used.
These categories are not blanket exclusions. Please contact us to confirm whether any restriction applies to your specific item. Restrictions on change-of-mind returns do not remove applicable rights relating to defective, damaged, or incorrectly supplied goods.
How to Request a Return
- Contact us through https://happinessalley.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. For damaged, defective, or incorrect items, a description and photos, where available, can help us assess the issue.
- Wait for return instructions, including confirmation of the applicable arrangements and the return shipping address. Please do not send items back before receiving these instructions.
- Pack the item securely, including relevant accessories and parts, and send it to the address provided. Please retain your shipping receipt and tracking details, if available.
- Once the return arrives, we will inspect it and review it against the agreed return arrangements and any applicable consumer rights.
- We will let you know the outcome and, where a refund is due, arrange the refund.
Refunds
Refunds will generally be issued to the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative, subject to applicable requirements.
The refund amount, including the treatment of original shipping charges or any applicable return costs, will depend on the reason for the return and the rules that apply to your order. We will explain any relevant adjustments.
We will confirm when a refund has been issued. The time it takes to appear in your account may also depend on your payment provider or financial institution.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the condition of the item, and applicable rules. Please contact us before arranging shipping so we can explain the arrangements for your order.
Returns involving defective, damaged, or incorrectly supplied goods are assessed separately from change-of-mind returns. Any shipping-cost arrangements will respect your applicable consumer rights.
Exchanges
Exchanges may be available depending on stock, the condition of the item, and the circumstances of your request. Please contact us before returning an item for exchange so we can confirm the available options and any relevant shipping or price differences.
Damaged, Defective, or Incorrect Items
Please check your order when it arrives and contact us promptly if an item is damaged, defective, or different from what you ordered. Keep the item and, where reasonably possible, its packaging while we help resolve the issue.
We will review the problem and discuss the appropriate next steps, which may include a return, replacement, refund, or another remedy as required by applicable rules. General change-of-mind conditions and exclusions do not limit any mandatory rights you may have in these circumstances.
Contact Us
For return requests, refund questions, or help with an order, please visit https://happinessalley.com/contact-us/. Include your order number and relevant details so we can help confirm the arrangements that apply to your purchase.
